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Focusing on application scenarios, many pain points need to be solved
Texas Bank has been using a post-event monitoring system for some time and upgraded the software in 2019. However, the scanner hardware that was used with it was too slow, so although the software was upgraded, it did not lead to an improvement in work efficiency, and it also caused problems with the processing of related information.
Given the complex format of the original banking documents, image quality issues and paper jams often occurred during past use.
Even though the existing equipment is still usable, frequent failures can seriously affect the smooth scanning process, especially when it is time to replace the old equipment. The related maintenance and consumable replacement costs are slightly higher.
To solve the above pain points, Texas Bank, after much comparison and consideration, finally chose the KODAK S3120 Scanner. This scanner has many advantages, including:
- Simplified scanning operations: simplified settings can start the machine and start scanning within 10 seconds. Easy to use, large and intuitive color touch screen, personalized workflows and Smart Touch technology can automatically complete complex tasks.
- Enhanced paper handling: An increased input tray capacity of up to 300 sheets allows users to scan more documents in less time, further supporting the scanner operator in handling other tasks. Kodak Alaris ensures that paper is neatly stacked when the size, thickness and weight of the paper change, reducing the need for manual pre-sorting of documents.
- Perfect Page function: The built-in Perfect Page function greatly improves information accuracy and makes images look better than the original documents. Perfect Page dynamically optimizes the image quality on each page for more accurate information extraction.
- Document protection, worry-free service: When scanning original documents, double feed detection and a smooth, proven paper path fully protect the documents. Scanning is reliable and almost jam-free. What's more, the scanner is covered by a comprehensive warranty and industry-leading service and support, as well as a range of flexible, customizable scanner service plans.
Consider customer needs and win praise with details
Kodak Alaris has been deeply involved in the scanner industry for many years, and through a mature product operation system, it provides customers with efficient and appropriate service solutions. Scanner products empower domestic government, finance, education and other industries. When Kodak Alaris helps customers purchase products, it takes into account their needs and applications.
After the Kodak Alaris technical team contacted Texas Bank to discuss the post-supervision application scenario scanner project, they went to Texas Bank four times with the S3120 model to conduct on-site testing. The tests covered scanning different types of bills and vouchers, checking image quality, whether there was any missed scanning, and whether the scanned images met the operational standards of the auditors.
It is worth mentioning that the Kodak Alaris on-site technical team simulated real-world work scenarios, such as restoring the bank staff's practice of sealing each deposit or single business transaction in a bag before scanning, to test the actual scanning speed. On-site calculations showed that the S3120 model scanner can complete 120 pages per minute, which is at least twice as efficient as the previous product.
Given the wide range of document types involved in the bank's workflow, the test was conducted over the course of a day to ensure a more objective and comprehensive result, and included documents from both the head office and branches. Throughout the test, the number of misfeeds was kept to a minimum and the total time spent on the scanner was reduced. There were few interruptions in scanner use and no significant paper jams were observed.
In addition, after the explanation by the Kodak Alaris on-site team, the bank's business personnel were also very proficient. The large and intuitive color touch screen, the scanning process is effortless, and Smart Touch technology can automatically complete complex tasks; the product has excellent paper handling capabilities, the paper feeds smoothly, and the business personnel can adjust the brightness and contrast to make batches of documents meet the same scanning requirements. It can be said that in terms of the scanning experience, the operation is even easier, and it has met the customer's expectations.
How an excellent scanner product can be “liked” Examples to prove the point Speak with facts
Kodak Alaris's scanner products are particularly suitable for use in industries with large amounts of paper documents. Since bank notes and documents have many terms and conditions and the font is small, ordinary scanner products do not have sufficient resolution, and the scanned handwriting may be blurry and difficult to read. However, Kodak Alaris's scanner products provide first-class image resolution, which not only enables efficient work, but also ensures high quality.
In addition, after comparing products in the same category, customers found that the S3120 is more compact in appearance, with a compact overall design that is also easy to move. Of course, the A3 product favored by customers itself supports domestic operating systems and also has network capabilities, so even if the scanner is no longer used for post-processing in the future, it can still be used in more work scenarios by connecting to other domestic equipment and operating systems.
As a leading company in the high-speed scanner industry, Scanners from Kodak Alaris have been used within the banking system to accelerate the electronic transformation of paper bills due to their high efficiency and flexibility in handling documents of various sizes and thicknesses, making them an ideal choice for the banking system's document image processing needs.
“The S3120 from Kodak Alaris was chosen based on the good experience from previous use and trust in the Kodak Alaris brand. Because the bank's business is very diverse and involves a wide range of paper types, we prefer to choose a scanner with guaranteed quality, low failure rate and ease of use. In addition, throughout the consultation process, I felt that not only were we satisfied with the core advantages of Kodak Alaris products, but the other party was also very serious in the preliminary testing, including the handling of issues in the after-sales stage, without the slightest ambiguity, which gave us customers great peace of mind.
Zhang Lei, Technology Center, Bank of Texas
