Access Partner PortalDocument Scanner Plans
We’re focused on increasing your organization’s productivity and efficiency with service plans tailored to maximize your investments. Our ability to support document scanners from other manufacturers makes us unique in the scanner market as a one-stop shop for your all your document scanning and workflow management needs. Join thousands of customers around the world who rely on our exceptional document scanner services. Our unique advantages include:
- ISO-9001 certified On-Site and Replacement service plans for scanners from Kodak Alaris and many other manufacturers, giving you a single expert source for all your scanner servicing needs.
- We use original parts to ensure the fidelity of your equipment and offer industry-best first-time repair rates.
- Our Professional Services include installation and training, expanding the value of our maintenance services.
Image
Plan Options
Tiered On-Site Service Plans
At Kodak Alaris, we pride ourselves on helping your business do great work. We’re known for serving our customers around the world with a dedication that is unmatched in the industry. That means you’ll get customized offerings delivered with a level of responsiveness, accuracy and professionalism that you won’t find anywhere else. Our on-site repair and maintenance service covers all parts, labor and remote support. It’s available in three tiers.
Essential
A comprehensive collection of maintenance and support options to ensure your scanners are working optimally and your business stays productive.
Advanced
Everything in the Essential tier plus extensions to key elements that enhance the overall value, including faster response times and additional services.
Premium
The Premium plan provides exceptional convenience and value for mission-critical applications. When productivity and business continuity are of maximum importance, the Premium plan provides additional preventative maintenance visits and priority response.
Replacement Plans
Kodak Alaris replacement plans make it easy to get back to high productivity. Depending on your location, our service team will quickly evaluate your scanning needs and make sure you’re up and running again as soon as possible.
Advanced Unit Replacement (AUR)
Once a replacement is deemed necessary, Kodak Alaris will send you a replacement unit in top working order. Once the replacement unit is received and installed, simply return the replaced unit in our postage-paid packaging.
Depot Repair
Kodak Alaris offers a convenient turnaround service called Depot Repair. Our certified technicians will repair your scanner at our local depot facility and return the device quickly so you can get back to scanning business documents as soon as possible.
Multi-Vendor Service & Support
Managing all your scanner and micrographics equipment needs
Kodak Alaris employs the industry’s most highly experienced field engineers, providing its customers the fastest service response possible with an industry leading first-call repair rate. Our flexible service offerings range from Advanced Unit Replacement (AUR) up to 24/7 Onsite coverage with 4-hour response. With Service and Support from Kodak Alaris, we ensure that your equipment is properly maintained for maximum uptime.
Image
Explore More
Global Support
Our Support Services team is committed to helping you get the most value out of your products and solutions.
Contact an Expert
Need additional support? Get help with installation, training, relocation, assessment services and more.
Quick link button
contact_support
Contact Us
Contact Us
important_devices
Demo Request
Demo Request
arrow_upward
Back to top
