Repair & Maintenance

As a multi-vendor service organization, Kodak Alaris is unique in the industry. Our support technicians deliver responsive expert services that will keep your organization’s devices in top working order so that you can get the most value out of your investments. If you’re ready for superior repair and maintenance services that enable your organization to be more productive and efficient, contact us to set up an introductory appointment today.

Professional Services

Technical Support Services

Technical Support Services

 

KODAK E1000 Scanner in office setting

Whatever technology you need to implement, we provide a comprehensive list of technical services to ensure you get the most out of your investments.

  • System Installations: We can install and deploy your hardware and software products.
  • System Configuration and Setup: We help you integrate new devices and software into your current environment.
  • Scanner Relocation: We help you move your equipment safely and securely. Equipment disposal service is also available.
  • System Upgrades: We can provide regular updates and upgrades for your hardware and software products.

Advanced Technology Services

Advanced Technology Services

When you need more in-depth technology support, our experts have specialized knowledge relevant to advanced data capture systems, IT infrastructure and intelligent document processing. For example:

  • IT System Diagnostics: Kodak Alaris network technologists are available to identify the source of potential network-related issues associated with disruptions to Kodak Network Scanner functionality.
  • IT System Configuration: Kodak Alaris certified personnel will assist with specific IT system configuration tasks required by the customer for business continuity of their capture system.
  • Capture Adoption Services: Kodak Alaris experts will review the current Kodak Capture Systems in order to identify the settings or features that best align with the required business outcomes.

System & Workflow Optimization

System & Workflow Optimization

Experienced staff at Kodak Alaris will provide an expert assessment of your environment and make recommendations to optimize your system and workflows.

  • Operator/Administrator Training: Our team will help your staff navigate change and use your new technologies proficiently, with equipment training, software installation and configuration, setting up jobs, updating firmware, and changing consumables.
  • System/Workflow Assessments: Our team will analyze your information capture environment and provide a comprehensive system and workflow assessment followed by optimization services that take your business to a higher level of productivity.

Solution Consulting & Development

Solution Consulting & Development

Improve your business processes with our expert analysis, solution architecture, and custom integration and development services. Our consultants will design system integration and solution architecture plans to help you make meaningful changes to your business environment.

  • Business Analysis: A top-down, in-depth analysis of your business implementations and processes.
  • Solution Architecture: We will analyze your business requirements design solutions using technology from Kodak Alaris and other manufacturers and providers to optimally meet your organization’s unique needs.
  • Project Management: Oversee requirements definition, resource, scope and schedule management for projects delivered to customers.
  • Custom Development: Kodak Alaris will perform development of custom applications and/or components to be included as part of a broader solution leveraging expert knowledge of system APIs and application infrastructures.
  • Custom Integration: Kodak Alaris will integrate custom Kodak Alaris solutions within the customer business environment.

Software Assurance

Software Assurance

Keep your software environment running at an optimal level with software updates and reliable technical support.

  • Comprehensive Maintenance and Support: Get better performance and a lower total cost of ownership with our expert services that ensure you get the most out of your investments.
  • System Updates: Receive the latest major, minor and patch software updates with our total support and assurance.

Other Services

Scanner Rental Service

For exceptional document scanning without the hassle of upfront costs, rely on our scanner rental service for the equipment you need to get your data where you need it.

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Micrographic Plans

If you have micrographic equipment from multiple manufacturers, you can count on Kodak Alaris to be your one partner for service and support with 50+ years of broad expertise.

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Our Track Record

92%

First-call completion rate

99%

Remote software resolution rate

22K

Customer locations services

100%

Original equipment parts

100K

Kodak Alaris and OEM products supported

95%

Rating in customer satisfaction