KODAK INFuse AX Scanner

The KODAK INfuse AX Scanner offers enterprise-level security, including a separate data path and control path to isolate confidential content for secure transmission.

  • Easily configure the scanner to carry the partner’s branding on its display
  • Get the same industry-leading image quality and paper scanning performance that you expect from any Kodak Alaris device
  • Secure solution with optional LDAP and Card Reader support; not requiring a connected PC significantly reduces attack surface for greater peace of mind
  • All data and metadata are transferred independently of the management software (one stream could contain secure data and you need to keep it away from the management and administration layer)
  • Custom messaging can be sent back to the scanner user, such as “Page 3 missing a signature” or “Missing PO Number” to ensure data integrity and prevent costly re-work

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Professional Services

Kodak Alaris offers an array of Professional Services. The Professional Services range from Technical Assistance offerings (e.g., Installation, Training) to Optimization Services (e.g., Capture Workflow Assessments) and more. To inquire or purchase, contact us.

 

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FAQs

Latest product insights
Technical Consultation Program
How do I obtain additional technical consultation hours?

Complete the online Ask a Question form to request additional Technical Consultation hours.

How much technical consultation support time is included with a subscription for KODAK INfuse Management Software?

Five hours of technical consultation support is provided per year with a subscription for INfuse Management Software.

What versions of KODAK INfuse Management Software and KODAK INfuse AX Scanner firmware are supported with Technical Consultation?

Kodak Alaris will provide technical consultation for the current and prior version of matched releases of software and firmware.

When does technical consultation support begin and end?
Technical consultation is provided on an annual basis, starting on the date when the applicable purchase order was created (mm/dd/yy) and ending at 12:00AM EST on the same date of the following year.
Will previous releases of KODAK INfuse AX Scanner firmware operate with new releases of INfuse Management Software?
No. Although some scanning functions may operate, Kodak Alaris does not support mismatched versions of INfuse AX Scanner firmware and INfuse Management Software.
Service and Support Requests
How do I contact Kodak Alaris for Service?
Use the Kodak Alaris support site at  to contact Kodak Alaris. Complete the online Service Request form to obtain an Advanced Unit Replacement (AUR) or Technical Consultation.
How do I find the Organization ID and Licensing ID if I cannot locate my welcome email?

Complete the online Service Request form. In the Problem Description field, indicate that you cannot find your Organization ID and Licensing ID.

How soon will a Service Request be processed?
Service Requests will be immediately routed to your regional service team for processing in the order they are received.  Service hours are local times for the regional coverage area, Monday - Friday.
How will I know if my Service Request was processed?
Shortly after the request is submitted, you will receive a confirmation email with the Kodak Alaris case number and call details or a message indicating that you will be contacted by Kodak Alaris during normal business hours.
What information is required on a Service Request?

The online form for Service Requests includes fields for required information.

Serial number: 
For Advanced Unit Replacement requests, provide the serial number of the KODAK INfuse AX Scanner
For Technical Consultation requests, provide the serial number issued with KODAK INfuse Management Software  

K number:
Leave blank

Contact First Name

Contact Last Name

Country

Postal Code (Partner Location)

Contact Email address

Contact Phone Number

Problem Description:
For an Advanced Unit Replacement, include a description of the scanner problem along with the Organization ID and Licensing ID for KODAK INfuse Management Software. Refer to the welcome email that you received with the product purchase for this information.
For Technical Consultation, provide a description of the service you require. 

When can I submit a Service Request on the Kodak Alaris support site?

You can submit a Service Request at any time. Go to the Service Request form here.

Product Documentation
How do I obtain integrator documents for KODAK INfuse Management Software?

Electronic copies of integrator documents are provided with the purchase of KODAK INfuse Management Software.

What documents are included with the purchase of a KODAK INfuse AX Scanner?

The following documents are included with the purchase of a KODAK INfuse AX Scanner:

  • Installation Guide for the Scanner
  • Installation Instructions for the Stacking Deflector Accessory
  • Reference Guide
  • User Guide (provided as a PDF file)
What integrator documents are included with the purchase of KODAK INfuse Management Software?

The following integrator documents are provided as PDF files with the purchase of KODAK INfuse Management Software:

  • Software Setup and Configuration Guide
  • API Guide
  • Reference Application Administrator Guide
  • Software Administrator Guide
INfuse AX Scanner Warranty
How is the warranty period for a KODAK INfuse AX Scanner determined?

The warranty period for a KODAK INfuse AX Scanner is based on the ship date from the factory.

What is the warranty period for a KODAK INfuse AX Scanner?

Purchase of a KODAK INfuse AX Scanner includes a 3-year warranty.

Advanced Unit Replacement Program
What are partner’s responsibilities before completing a Service Request for an Advance Unit Replacement (AUR)?

Partners are responsible for performing the following tasks (including maintenance) before submitting a Service Request for an Advanced Unit Replacement:

  1. Replace the Feed Roller Assembly, Separation Roller Assembly, and Separation Pad to resolve issues with jams, multifeeds, or document skew.
  2. Clean the imaging area and transport rollers to correct image quality issues or document jams.
  3. Clean the UDDS sensor to correct multifeed issues.
  4. Inspect the printed barcode before assuming there is an image capture issue.
  5. Verify that network ports are operational when power is applied to the scanner:
    a. Wireless mode – wireless icon is displayed on the Operator Control Panel (OCP)
    b. Wired mode – the LEDs for the Ethernet port (green and yellow) are illuminated when connected to the facility’s Ethernet port.
What are the partner’s responsibilities for an Advanced Unit Replacement (AUR)?

Partners are responsible for:

  • Packing the defective scanner in the carton and packing materials used to ship the Advanced Unit Replacement scanner.
  • Using the pre-addressed/pre-paid Carrier shipping voucher to return the defective scanner in a timely manner.
  • Completing the Problem Report section of the “Read Me First” document.
  • Installing the following parts from the defective scanner to the Advanced Unit Replacement scanner: Input Tray, USB Cable, and Power Cord.
What can partners use if the carton for the Advanced Unit Replacement (AUR) is damaged or lost?

The partner can complete the online Service Request to request a replacement carton / packing material.

Maintaining
What supplies and consumables are available for scanners from Kodak Alaris?

For information about available materials, see the Supplies and Consumables Catalog for scanners from Kodak Alaris.

How To

Maintenance Procedures for KODAK INfuse AX Scanners
Video link
Replacing the Consumables on KODAK INfuse AX Scanners
Video link
Advanced Unit Replacement Process for KODAK INfuse AX Scanners
Video link

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