Technical Assistance

Technical Assistance

We offer a comprehensive list of services to meet all your technology implementation needs. With Kodak Alaris, your technology investment is positioned to achieve everything you expect of it.

  • System installation services will deploy and install your hardware and software products.
  • System configuration and setup services can help you integrate products in your capture environment.
  • Scanner relocation services help you move your equipment safely and securely. Equipment disposal is also available if requested.
  • System upgrade assistance provides updates and upgrades for your hardware and software products.

Technology Services

Technology Services

Kodak Alaris offers higher-order technology services, such as IT Systems Diagnosis and Adoption Services that require specialized knowledge relevant to capture systems, IT infrastructure and processes.

  • IT System Diagnostics
    • Kodak Alaris network technologists are available to identify the source of potential network-related issues associated with disruptions to KODAK Network Scanner functionality.
  • IT System Configuration
    • Kodak Alaris certified personnel will assist with specific IT system configuration tasks required by the customer for business continuity of their capture system.
  • Capture Adoption Services
    • Kodak Alaris experts will review the current KODAK Capture Systems in order to identify the settings or features that best align with the required business outcomes.

Optimization

Optimization

At Kodak Alaris, we can make sure your total investment gets off to the right start, from people to processes.

  • Operator/Administrator training provides multiple levels of training to help you navigate through change and use your new technology proficiently. Training includes using the equipment, setting up jobs, installing the solution, updating firmware and changing consumables.
  • System/Workflow assessments from Kodak Alaris can analyze your capture environment and provide both system and workflow assessment and optimization services.

Solution Consulting & Development

Solution Consulting & Development

Kodak Alaris offers strategic consultancy services that deliver the “blueprints” for meaningful changes to the customer’s business environment through system integration plans to solution architecture.

  • Business Analysis
    • A top-down, in-depth analysis of customer business implementations and processes.
  • Solution Architecture
    • Kodak Alaris Solution Architects will analyze customer business requirements (ideally specified by a Kodak Alaris Business Analyst) and will design solutions using Kodak Alaris and non–Kodak Alaris components that optimally meet the requirements.
  • Project Management
    • Kodak Alaris will oversee requirements definition, resource, scope and schedule management for projects delivered to customers.
  • Custom Development
    • Kodak Alaris will develop custom applications and/or components to be included as part of a broader solution, leveraging expert knowledge of system APIs and application infrastructures.
  • Custom Integration
    • Kodak Alaris will integrate custom Kodak Alaris solutions within the customer business environment.